Process Optimization

We help customers to run a little smoother with 

  • Business process re-engineering (BPR)
  • Process standardization (ISO)
  • Continuous Improvement (CI)
  • Performance management
  • Process improvement (Six Sigma)

This leads to the following benefits

  • Improved Customer experience
  • Better Quality Control
  • Better Staff Alignment
  • Reduced cost of operations
  • Improved Compliance

Case Study

During 2015 AZc assisted City of Cape Town’s Water Pollution Control (WPC) section to review their business processes, in order to re-implement their operational system on SAP mobile solutions:

  • About 20 staff were involved with 40+ process flows
  • All impacted processes were reviewed and improved
  • Most of these processes involved in-field assessments
  • New processes were drafted to show the envisioned state
  • Change management principles were applied to baseline the project
  • This vastly improved their organizational buy-in towards a new state