Process Improvement

We help customers to improve their businesses with:

♦ Business process management (BPM)
♦ Continuous Improvement (CI)
♦ Lean / Six Sigma methods

Key Benefits

Improving Customer Experience (CX) to grow market share
Boosting output with improved processes and staff buy-in
Better accountability with process visibility and performance metrics

Case Study: City of Cape Town


In 2015 AZc assisted City of Cape Town’s Water and Electricity Dept’s to improve business processes, by implementing SAP mobile solutions:

♦ All impacted processes were reviewed and improved
♦ Most of these processes involved in-field assessments
New processes were drafted to show the envisioned state
Change management principles were applied to bring everyone on board
♦ This vastly improved their organizational buy-in towards a new state

How can we help you?